Your Privacy Matters to Us
We built holyplay17 around your trust. This privacy policy shows exactly how we handle your account details, payment records and gaming data. We're transparent about what we collect...
What We Collect and Why
When you open an account with holyplay17, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. We also track your gaming activity, session history and betting patterns to personalise your lobby experience and detect unusual account behaviour. Payment information — including your DANA, OVO, GoPay and QRIS transaction records
— is encrypted and stored separately from your profile. We never sell your data to third parties. Your information stays with us to improve your experience and meet our legal obligations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment records.
Account Settings
Review and update your personal information, communication preferences and data-sharing choices directly in your account dashboard.
Data Request
Request a copy of all data we hold about you, or ask us to delete your account and associated records where local law permits.
How We Protect Your Trust
Encryption Standard
All account logins, payment transactions and personal data travel over SSL encryption. Your DANA, OVO, GoPay and QRIS details never touch our servers unencrypted.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and patch vulnerabilities before they affect your account or gaming sessions.
Compliance Framework
Our privacy practices align with Indonesian data protection standards and international best practices for gaming platforms operating in Southeast Asia.
Limited Access
Only authorised staff members can view your personal data, and only when needed to resolve account issues, process payments or investigate fraud.
Breach Response
If we detect unauthorised access to your account or payment information, we notify you immediately and take steps to secure your data and prevent further exposure.
Third-Party Vendors
Payment processors, identity-verification partners and analytics providers sign strict data-protection agreements and cannot use your information for their own marketing.
Consistency Across Our Platform
What Defines Our Privacy Approach
Minimal Collection
We ask for only the information needed to verify your identity, process your payments and deliver your gaming experience. No unnecessary data requests.
Clear Consent
Before we collect or use your data in a new way, we ask your permission. You control whether we send marketing emails or use your activity for personalisation.
Retention Limits
We keep your account data only as long as needed. Once you close your account, we delete personal information within 90 days unless law requires us to retain it.
No Selling
Your gaming history, payment records and personal details are never sold to advertisers, data brokers or third-party marketers. Period.
Transparent Logging
We maintain detailed logs of who accessed your data and when. You can request an audit trail of all data-access events tied to your account.
Indonesia-First Design
Our privacy framework is built around Indonesian player expectations and local regulations. DANA, OVO, GoPay and QRIS integrations follow strict payment-data rules.